Nabil Rahman
@nabilrahman
Customer Experience Consultant specializing in CCaaS migrations and unified communications.
United StatesWhat I'm looking for
I am a Customer Experience Consultant with over seven years of experience designing and implementing unified communications and Contact Center as a Service (CCaaS) solutions for enterprise clients. I specialize in migrating legacy Cisco platforms to cloud-based CCaaS systems and ensuring secure, scalable deployments.
I partner closely with business stakeholders, sales teams, and technical leads to align solution design with strategic objectives, scope projects, draft proposals, and build project roadmaps. I have supported pre-sales technical discussions and helped secure high-value client contracts.
Technically proficient in Cisco Unified Communications (UCM, UCCX, UCCE), CCaaS platforms such as Genesys Cloud and NICE CXOne, SIP/PRI, and voice gateway configuration, I also lead troubleshooting, testing, and integration efforts. I emphasize best practices for security, architecture, and deployment across engagements.
I am recognized for client advisory skills, problem solving, and mentoring junior consultants—developing runbooks, training materials, and onboarding team members to strengthen delivery and long-term client relationships.
Experience
Work history, roles, and key accomplishments
Senior Consultant
Dimension Data (NTT Ltd.)
Jun 2021 - Present (4 years 4 months)
Designed and led CCaaS deployments migrating enterprise clients from legacy Cisco platforms to cloud systems, driving secure, scalable architectures and securing high-value contracts through technical pre-sales support.
Consultant
Dimension Data (NTT Ltd.)
Mar 2018 - May 2021 (3 years 2 months)
Supported Cisco Unified Communications and contact center implementations including UCM, UCCX and voice gateway configurations, contributed to cloud migration projects, and produced runbooks and training materials.
Financial Analyst Intern
TD Bank
Apr 2017 - Jan 2018 (9 months)
Prepared portfolio performance measurements and investment monitors, developed presentation materials for advisors, and collaborated on client strategy reports and Statements of Investment Policy.
Education
Degrees, certifications, and relevant coursework
TYThe City College of the City University of New York
Bachelor of Arts, Business Administration & Management
Grade: 3.59 GPA
Activities and societies: Dean's List; Lawrence C. Kastin Scholarship; Colin Powell School Scholarship
Completed a Bachelor of Arts in Business Administration & Management, graduating with a 3.59 GPA and recognized on the Dean's List.
Availability
Location
United StatesAuthorized to work in
Job categories
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