dean pida
@deanpida
Customer support specialist delivering efficient, high-volume live-chat solutions.
PhilippinesWhat I'm looking for
I am a customer support specialist with over three years of hands-on experience in high-volume live-chat BPO environments, consistently meeting SLA targets and improving CSAT through effective problem solving and clear communication. I specialize in billing resolution, ticket lifecycle management, and using tools like CCAIP, Single View, and Blueprint-guided workflows to reduce average handling time and prevent repeat contacts.
I have a track record of elevating customer save rates, producing auditable case records within CRM and ticketing systems, and collaborating with specialized teams for complex escalations. My approach emphasizes accuracy, efficiency, and customer retention, supported by an Associate of Business Administration and professional working proficiency in English.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Quantrics Enterprises Inc.
Sep 2022 - Present (3 years 6 months)
Delivered high-volume live-chat support, maintaining SLA compliance and reducing average handling time through CCAIP and Blueprint-guided workflows; improved customer save rates via accurate billing resolutions and reduced repeat contacts through efficient triage and escalation.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Marikina
Associate of Business Administration, Business Administration
2016 - 2018
Completed an Associate of Business Administration program focusing on foundational business and administrative practices from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring dean?
You can contact dean and 90k+ other talented remote workers on Himalayas.
Message deanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
