Open to opportunities

Deanne Madison

@deannemadison

Seasoned Project Coordinator with 27 years’ expertise in workflow management, stakeholder communication, and compliance.

United States

Message

What I'm looking for

I’m looking for a project-coordination role where I can drive timely delivery, manage cross-stakeholder communication, ensure regulatory compliance, and improve workflows—backed by a collaborative team that values continuous improvement.

I bring 27 years of experience coordinating complex workstreams while keeping projects on track through clear communication, rigorous regulatory compliance, and practical problem-solving. In my current REMS Specialist role, I remotely manage Risk Evaluation and Mitigation Strategies (REMS) stakeholder form processing and ensure accurate data entry into program applications.

I also strengthen outcomes by conducting follow-ups for updated stakeholder information, maintaining precise documentation, and providing compliant education through inbound and outbound communications. Previously, I supported patient operations as a Patient Care Coordinator, improved delivery efficiency as a Dispatch Coordinator/Operations Coordinator, and handled Medicare and claims work with a strong focus on accuracy (including UB04/UB92-based processes) and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

REMS Specialist

Current

Syneos Health

Jul 2021 - Present (4 years 11 months)

Remotely manage Risk Evaluation and Mitigation Strategies (REMS) stakeholder form processing, ensuring compliance with program requirements and accurate data entry. Conduct follow-ups for updated stakeholder information and escalate high-priority issues to support safety reporting and continuous program improvement.

REMS Compliance Risk Evaluation and Mitigation Strategies (REMS)Stakeholder Management Regulatory Documentation Safety Reporting Customer Service

Patient Care Coordinator

Beltone Hearing Center

Mar 2016 - Jul 2021 (5 years 4 months)

Managed patient appointments and maintained accurate records to support high-quality healthcare services. Handled administrative support including scheduling, sales assistance, insurance billing, and coordinated community outreach while maintaining confidentiality and regulatory standards.

Appointment Scheduling Customer Service Sales Support Insurance Billing Administrative Support Community Outreach Regulatory Compliance

Dispatch Coordinator

Madison Trucking

Jan 2014 - Mar 2016 (2 years 2 months)

Developed routing strategies and implemented real-time load tracking to improve delivery schedule efficiency. Proactively adjusted delivery routes to meet daily operational demands while maintaining strict safety and compliance standards.

Routing Strategies Load Tracking Route Planning Safety Compliance Operations Coordination Scheduling

Operations Coordinator

Drivetime Auto

Jan 2008 - Dec 2013 (5 years 11 months)

Conducted supplier performance evaluations to ensure quality, timely delivery, and compliance, improving operational efficiency. Managed procurement and invoice reconciliation for cost-effectiveness and supported sales execution, contributing to 7 vehicle sales in a 10-day timeframe.

Supplier Performance Procurement Cost Control Nevada DMV Compliance Relationship Building Operational Efficiency

Workmen's Compensation Field Rep

Attorneys Health Care

Mar 2006 - Dec 2008 (2 years 9 months)

Managed comprehensive workers' compensation claims documentation, including UB-04 forms, itemizations, and medical records, ensuring adherence to Department of Industrial Relations guidelines. Streamlined retrieval and digital archiving of medical records by scanning and organizing claim materials into the Copy system.

Claims Documentation Medical Records Management Regulatory Compliance Digital Archiving Document Scanning Department Of Industrial Relations Guidelines

Account Maintenance Rep

Citigroup

Jun 2005 - Feb 2006 (8 months)

Resolved customer inquiries and disputes by processing account modifications, cancellations, and fee adjustments while maintaining accurate records. Improved operational efficiency and strengthened client relationships through consistent communication and account management practices.

Customer Account Management Dispute Resolution Account Adjustments Cancellations Fee Adjustments Client Communication Customer Service Fee Adjustment

Medicare Billing Specialist

APS Medical Billing

Apr 2004 - May 2005 (1 year 1 month)

Managed accurate electronic processing of Medicare claims for both hospital and physician services in alignment with regulatory standards. Reviewed and resolved rejected claims by analyzing and correcting UB-92 coding errors to improve claim acceptance rates.

Regulatory Compliance Data Quality

Team Lead

Alltel Communications

Aug 1998 - Mar 2004 (5 years 7 months)

Developed and implemented training programs to improve team proficiency and enhance employee performance. Resolved complex technical issues related to cell phones, paging, and internet services and created detailed training manuals; supported sustained sales excellence with performance in the top 1% of the workforce.

Customer Service Technical Troubleshooting Telecommunications Support Training Manual Creation Sales Enablement Performance Coaching