Looking for a job

Deanna User

@deannauser

Tier 2 Customer Service Representative at Intouch CX resolving complex customer issues and maintaining accurate case records.

United States

Message

What I'm looking for

I'm seeking a remote customer service, data entry, or administrative support role.

At Intouch CX, I provide advanced customer support for complex and escalated inquiries. I research account information, resolve issues by following established procedures, and document cases in internal systems.

At St. Petersburg College (SPC), I processed and verified academic transcripts, reviewed records for completeness, and supported student inquiries and administrative requests.

At PICS, I led teams conducting inventory counts and trained new staff on procedures and workflows. At Sizzling Platter, I managed daily operations, including scheduling, inventory, and financial reporting.

Experience

Work history, roles, and key accomplishments

Current

Tier 2 Customer Service Representative

Current

Intouch CX

Jul 2020 - Present (6 years 3 months)

Provided advanced customer support for complex and escalated client inquiries, resolving issues efficiently by researching account information and documenting cases. Maintained accurate customer records and detailed case documentation in internal systems.

Customer Service Escalation Resolution Data Entry Documentation CRM Problem Solving Communication Skills

Transcript Verification Specialist

St. Petersburg College

Jan 2018 - Jul 2019 (1 year 6 months)

Processed, verified, and submitted academic transcripts into internal systems with a strong focus on accuracy. Reviewed records for completeness and compliance with academic guidelines.

Data Entry Records Management Verification Documentation Attention To Detail

General Manager

Sizzling Platter

Dec 2014 - Jun 2018 (3 years 6 months)

Managed daily operations in a fast-paced, customer-focused environment. Handled interviewing, hiring, scheduling, onboarding, and team training, and managed inventory and financial reports.

Operations Management Team Leadership Corporate Trainer Scheduling Inventory Management Financial Reporting Customer Service

Team Lead

PICS

Jul 2017 - May 2018 (10 months)

Led teams responsible for inventory counts across multiple retail locations. Verified stock data, tracked discrepancies, and supported accurate reporting.

Team Leadership Inventory Management Data Verification Reporting Training