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Dean GroblerDG
Open to opportunities

Dean Grobler

@deangrobler

SLA-focused desktop support engineer specializing in SAP environments, identity management, and endpoint tooling.

South Africa
Message

What I'm looking for

I’m looking for an SLA-focused IT support role where I can deliver end-user and desktop support in enterprise environments, strengthen identity/endpoint management, and continuously improve service workflows with a collaborative team.

I’m a desktop support engineer who delivers end-user and endpoint support with a strong SLA mindset. Currently at Engen Petroleum, I support a finance-focused SAP environment—resolving incidents to keep business continuity moving.

I bring hands-on experience across onsite and remote support, including installations and troubleshooting for network access points, NVR devices, and IP camera systems at RaytonCorp. I’ve also supported server room clean-ups, cable management, and infrastructure work, and installed Starlink internet units and access control systems.

Previously at Liquid Intelligent Technologies (contracted via Excis Compliance Ltd), I supported corporate users with hardware troubleshooting and participated in an end-user computing project covering device rebuilds, configuration, and Intune enrolment. I’m Active Directory and Entra ID focused, troubleshoot endpoint/security tooling, and I take pride in being recognized with the Faithful Steward award for reliable, professional service.

Experience

Work history, roles, and key accomplishments

EP
Current

OSS Engineer (Desktop Support)

Engen Petroleum

Mar 2025 - Present (1 year 3 months)

Provided end-user and desktop support in a finance-focused SAP environment, resolving incidents within SLAs to maintain business continuity. Supported identity management with Microsoft Active Directory and Entra ID and troubleshot endpoint/security tooling to improve service reliability.

LT

On-site Support Specialist

Liquid Intelligent Technologies

Apr 2021 - Oct 2023 (2 years 6 months)

Delivered onsite desktop support and hardware troubleshooting for corporate users, including device rebuilds, configuration, and Intune enrolment to ensure operational continuity. Supported team coordination during management absences and received the Faithful Steward award for consistent reliability and service excellence.

Education

Degrees, certifications, and relevant coursework

HA

Hoërskool Alberton

Grade 12

Completed Grade 12 at Hoërskool Alberton (2020).

CO

CompTIA

CompTIA A+ (Exam-ready)

Achieved a CompTIA A+ exam-ready certification.

Tech stack

Software and tools used professionally

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