D Dabouse
@ddabouse
Customer service and bookkeeping professional who excels at multitasking, accuracy, and deadlines.
What I'm looking for
I’m a customer service and bookkeeping professional with 15 years of experience across multiple industries. I bring strong organizational and time management skills, handling competing requests while maintaining attention to detail.
In my most recent role, I managed customer phone calls for bookings, menu options, billing, and concerns, while also supporting financial records and payroll. I processed deposits, created monthly financial statements to measure revenue and expenses, and generated invoices for catering customers.
I’ve also worked as an administrative clerk, serving as a point of contact between executives and patients, routing correspondence, and processing high-volume transactions. I collected and interpreted data, created spreadsheets, balanced cash office funds, and processed payments including Visa, MasterCard, and electronic funds transfers.
Across roles, I’m known for fast and accurate data entry, efficient record keeping, excellent telephone etiquette, and discretion with confidential information. I’m comfortable working independently and in deadline-oriented environments, delivering reliable service and strong judgment.
Experience
Work history, roles, and key accomplishments
Bookkeeping and Catering
Castle Bake Restaurant
Jul 2020 - Jun 2024 (3 years 11 months)
Provided customer service by managing event bookings, menu inquiries, billing, and concerns while supporting restaurant operations. Handled bookkeeping tasks including deposits, invoices, monthly financial statements, and accounts payable filing, and assisted with catering event food preparation and reservations.
Clerk IV
Alberta Health Services
Sep 2013 - Jul 2019 (5 years 10 months)
Acted as an administrative point of contact for executives and internal/external patients while routing communication and handling executive requests. Processed high-volume financial transactions, collected payments, reconciled cash and deposits, and created spreadsheets for cash office reporting and records.
Managed customer deposits and withdrawals for small and large businesses, including transfers, money wires, bill payments, and cheque verification. Provided professional customer service and conflict resolution, issued bank drafts, and performed till/treasury reconciliation for large sums.
Education
Degrees, certifications, and relevant coursework
Northern Alberta Institute of Technology
Business Administration - Finance diploma, Business Administration
Completed a Business Administration - Finance diploma at the Northern Alberta Institute of Technology.
Availability
Location
Authorized to work in
Job categories
Skills
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