Marko Marković
@markomarkovi
VoIP technical support specialist at Utopia Tech Corp who troubleshot VoIP issues and reported software bugs.
SerbiaWhat I'm looking for
At Utopia Tech Corp, I provided technical support to clients through live chat, diagnosed and resolved VoIP issues, and escalated complex cases when needed.
I also performed manual testing and prepared bug and performance reports, working with developers on feature requests and system improvements.
My experience includes teaching practical electrical engineering coursework and supporting logistics, technical sales, and electronic repairs. I’m looking to grow in remote IT support, operations, or customer success.
Experience
Work history, roles, and key accomplishments
Software Tester
Utopia Tech Corp
Jul 2022 - Apr 2025 (2 years 9 months)
Provided technical support to clients via live chat and ticketing systems. Diagnosed and resolved VoIP-related issues, escalated complex cases, and performed manual testing with detailed bug and performance reports.
Dispatcher
Marigold Communications
Feb 2022 - Jul 2022 (5 months)
Handled incoming requests from taxi drivers and dispatched jobs efficiently. Managed booking logistics, recorded safety-related information, and provided prompt customer service with accurate fare estimates.
Logistics Agent
Mobis Electronic Servisni Centar
Sep 2021 - Feb 2022 (5 months)
Coordinated supply chain activities and stock monitoring. Communicated with vendors, retailers, and customers, and maintained detailed logs, stock records, and executed warehouse orders.
Sales & Repair Specialist
DAK Electronic d.o.o.
May 2015 - Sep 2021 (6 years 4 months)
Supported retail and wholesale technical sales and conducted repairs, cable assembly, and calibration of electronic instruments. Provided accurate technical advice to customers and expanded product knowledge.
Education
Degrees, certifications, and relevant coursework
School of Electrical and Computer Engineering of Applied Studies, Belgrade
High School Diploma, Electrical Engineering
Attended the School of Electrical and Computer Engineering of Applied Studies in Belgrade, focusing on electrical engineering.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Salary expectations
Social media
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