Open to opportunities

dayp 619

@dayp619

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Client experience specialist passionate about enhancing customer satisfaction.

Guatemala

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

Hi, I'm Daniel Yaquian, a dedicated Client Experience Specialist with a strong background in customer support, technical assistance, and graphic design. My journey in the professional world has been driven by my passion for helping others and ensuring they have a positive experience. I have honed my skills in various roles, including logistics coordination and technical support in the blockchain ecosystem, where I assisted clients in navigating complex processes.

Throughout my career, I have consistently prioritized client satisfaction and effective communication. At NEARSOL GT, I played a crucial role in addressing health insurance concerns, facilitating enrollment processes, and ensuring that students received the coverage they needed. My experience with tools like Waystar, Zendesk, and Stripe has equipped me with the ability to manage operations efficiently and provide timely solutions. I am excited to bring my expertise in customer service and my creative background in graphic design to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Support

P2P. org

Feb 2025 - May 2025 (3 months)

My responsibilities included addressing inquiries related to staking, validator operations, reward distribution, and verifying the unstaking process. I ensured clients had a clear understanding of the company services. I also collaborated with internal teams to
troubleshoot blockchain, validator, and transaction-related issues, providing accurate and timely responses.

Communication Skills Problem Solving Empathy Time Management Team Collaboration