Daynier Maura
@dayniermaura
Customer Service Representative at ETECSA who handled telecom complaints, claims, and service requests by phone.
CubaWhat I'm looking for
At ETECSA, I provided telephone assistance to customers using telecommunications services. I handled their complaints, claims, and requests, and explained relevant services and procedures.
I identified customer needs and followed up on reported issues, keeping my communication professional and focused on customer satisfaction.
I received an offer for an indefinite-term employment contract, which I couldn't accept due to location-related circumstances. My training includes ETECSA's Executive A in Telematics course, covering telephone handling of complaints, claims, and service requests.
I'm seeking remote opportunities in customer service, live chat support, and WhatsApp customer assistance. I have a personal computer running Windows 10, a high-quality Internet connection, and schedule flexibility to accommodate company shifts.
Experience
Work history, roles, and key accomplishments
Telematics Customer Service Executive
ETECSA
Provided telephone assistance to customers, handling complaints, claims, and service requests related to telecommunications. Explained services and procedures, identified customer needs, and followed up on reported issues to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
ETECSA
Executive A in Telematics Training Course, Telematics
Completed specialized training in telephone handling of complaints, claims, and service requests.
Tech stack
Software and tools used professionally
Availability
Location
CubaAuthorized to work in
Salary expectations
Job categories
Skills
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