At WestJet – Nexus Tours Company, I supervised daily tourism activities and customer assistance operations, coordinating between clients and service providers.
I assisted a high volume of customers weekly, handling requests and resolving dissatisfaction cases professionally. I was the main contact for English-speaking international travelers, providing clear communication and timely follow-up.
Previously, at Sunwing Tour Company, I led and supervised tourism activity operations, guided customers through their travel plans, and coordinated service delivery. I also handled customer inquiries, requests, complaints, and incidents.
