Danilo Lemus
@danilolemus
Customer support specialist at Microsoft who helped resolve customer issues; I also translate and teach English and Spanish.
CubaWhat I'm looking for
At Microsoft, I provided online customer support, responded to inquiries, and helped resolve customer issues.
As a freelance translator and language tutor, I provide English-Spanish translation services and teach English and Spanish. I prepare personalized lessons and educational materials for students at different proficiency levels.
I earned a Licenciado en Lenguas Extranjeras from Universidad de La Habana, with a specialization in Spanish Language and English Literature. I’m seeking a remote position in customer service, virtual assistance, or bilingual customer support.
Experience
Work history, roles, and key accomplishments
Freelance Translator and Language Tutor
Self-employed
Jan 2008 - Present (18 years 10 months)
Provide English-Spanish translation services for diverse clients and teach English and Spanish to students of different proficiency levels. Prepare personalized lessons and educational materials, and manage client communications and schedules.
Provided online customer support and assistance to clients, responding to inquiries professionally and in a timely manner. Helped resolve customer issues and improved customer satisfaction.
Restaurant Manager
Restaurant Operations
Managed daily restaurant operations and workflow, coordinated staff schedules, and supervised employees. Oversaw customer service and responded effectively to complaints.
Education
Degrees, certifications, and relevant coursework
Universidad de La Habana
Licenciado en Lenguas Extranjeras, Foreign Languages
Grade: Distinction
Earned a Licenciado en Lenguas Extranjeras (Bachelor's Degree in Foreign Languages) with a specialization in Spanish Language and English Literature. The degree was conferred with distinction.
Tech stack
Software and tools used professionally
Availability
Location
CubaAuthorized to work in
Salary expectations
Skills
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