As a freelance IT Support Specialist & Technical Consultant, I troubleshoot broadband connectivity, network hardware configurations, and software issues remotely. I guide clients through network configurations and router setups using remote desktop and mobile messaging tools.
I also create clear technical documentation and FAQs, reducing repeat support ticket requests by over 25%. I maintain operational uptime with workstation and mobile failover infrastructure.
Previously, as a freelance Customer Service & Digital Support Representative, I handled customer interactions across email, live chat, and instant messaging. I used Zendesk and Freshdesk to route and resolve issues within SLAs, and helped de-escalate dissatisfied customers.
United States
Spain