Looking for a job

Diana Reyna

@dianareyna

Customer service and sales representative at Uni Call and Fénix Call, helping customers find suitable wellness products by phone.

Cuba

Message

What I'm looking for

I'm seeking a full-time remote position in customer service, telephone sales, inside sales, appointment setting, customer support, or virtual assistance. I'm available for U.S. time zones and schedules.

At Uni Call, I provided customer service and telephone assistance, identifying customer needs and explaining products and services. I supported customers throughout the sales process and handled their questions and objections.

At Fénix Call, I conducted telephone sales to customers in Latin America, promoting natural health and wellness products. I explained product characteristics and benefits, identified customer needs, and recommended appropriate products.

Across both roles, I used computer-based telephone software through Microsoft Edge and followed established sales procedures. I speak Spanish natively and have fluent spoken English.

I'm available for full-time remote work on U.S. business hours, with a personal computer, webcam, microphone, reliable internet connection, and quiet workspace.

Experience

Work history, roles, and key accomplishments

Sales & Customer Service Representative

Fénix Call

Conducted telephone sales to customers in Latin America, promoting and selling natural health and wellness products. Identified customer needs, handled objections, and followed established sales procedures.

Telephone Sales Outbound Calls Sales Closing Customer Needs Assessment Objection Handling Product Presentations Communication Skills Call Center Operations Microsoft Edge Internet Based Phone Systems Spanish Customer Support

Customer Service & Sales Representative

Uni Call

Provided customer service and telephone assistance, identified customer needs, explained products and services, and handled objections. Used computer-based telephone software and Microsoft Edge to perform daily work.