Sandrine Hechavarria
@sandrinehechavarria
Customer support professional in Havana who handled customer orders and inquiries by phone and WhatsApp; seeking remote chat and email support.
CubaWhat I'm looking for
In a family business, I handled customer inquiries and orders by phone and WhatsApp, confirmed order details, and shared updates. I also processed customer payments and answered questions as a cashier.
As a tour guide and visitor services worker in Havana, I welcomed visitors, answered questions, and adapted explanations to their needs. I’m currently pursuing Universal History studies at the University of Havana and am fluent in English (C2), with intermediate French (B1).
Experience
Work history, roles, and key accomplishments
Cashier
Customer Service
Jan 2025 - Dec 2026 (1 year 11 months)
Processed transactions and assisted customers in a busy service environment. Maintained a courteous approach while responding to customer needs.
Tour Guide / Visitor Services
Havana
Jan 2024 - Dec 2025 (1 year 11 months)
Welcomed visitors and communicated directly with clients during guided tours around Havana. Answered questions, shared information about local points of interest, and adapted explanations to visitors' needs.
Cashier
Family Business
Jan 2021 - Dec 2024 (3 years 11 months)
Processed customer payments and handled cash transactions carefully and accurately. Answered customer questions and provided polite, efficient service.
Telephone & WhatsApp Customer Service Operator
Family Business
Jan 2021 - Dec 2024 (3 years 11 months)
Responded to customer inquiries and managed orders through phone calls and WhatsApp. Confirmed order details, communicated updates, and handled routine customer requests courteously.
Education
Degrees, certifications, and relevant coursework
University of Havana
Degree in Universal History, Universal History
Currently pursuing a degree in Universal History, in the third year of studies.
Tech stack
Software and tools used professionally
Availability
Location
CubaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Sandrine?
You can contact Sandrine and 90k+ other talented remote workers on Himalayas.
Message SandrineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
