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Kendry García

@kendrygarca

Customer Service Representative at ETECSA who handled telephone inquiries, resolved service issues, and supported customers remotely.

Cuba

Message

What I'm looking for

I’m seeking a remote role in Customer Service, Call Center, or Customer Support where I can contribute my telephone customer service experience, communication skills, problem-solving abilities, and B2-level English while continuing to develop professionally in an international environment.

At ETECSA, I provided telephone assistance and customer service, handling inquiries, requests, and service-related issues.

I identified customer needs, troubleshot issues, and followed established procedures to help resolve them. I supported different types of customer interactions with clear, courteous communication.

I’m a university graduate in Nursing with B2-level English. I’m seeking remote customer service work where I can use my telephone support experience and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Teleoperator

ETECSA

Provided professional customer service and telephone assistance, handling inquiries, requests, and service-related issues. Identified customer needs, provided solutions, and maintained a professional attitude while working under pressure.