@dayannafuentes
Customer service and data entry specialist at Wyde Corporation, processing equipment orders and resolving payment and delivery issues.
Costa RicaAt Wyde Corporation, Costa Rica Branch, I process incoming equipment orders and maintain an Excel tracker for order details and delivery confirmations.
I also follow up on payments, coordinate returns, and resolve DOA cases and replacements, keeping customers informed through resolution. I bring over four years of remote experience in customer service and administrative work.
Work history, roles, and key accomplishments
Wyde Corporation
May 2022 - Present (4 years 6 months)
Process daily incoming equipment orders using internal tracking systems and maintain an Excel order tracker. Handle credit card reprocessing, payment follow-ups, returns, and DOA cases while coordinating client communications.
Degrees, certifications, and relevant coursework
English B2+, English Language
2020 - 2020
Earned an English B2+ certification in 2020.
Skills for Employability, Employability Skills
2019 - 2019
Completed Skills for Employability training in 2019.
High School Diploma, General Studies
Completed high school education, earning a Bachillerato en Educación Media.
Life Skills, Life Skills
2019 - 2019
Completed Life Skills training in 2019.
Software and tools used professionally
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