DC

Open to opportunities

Dayana Calderon

@dayanacalderon

Customer-focused IT Assistant delivering reliable support, onboarding, and network maintenance in fast-paced environments.

What I'm looking for

I’m looking for a role where I can deliver responsive IT and customer support, improve day-to-day operations through proactive troubleshooting and network/hardware maintenance, and strengthen onboarding and communication for staff, students, and families.

I’m a customer-focused IT Assistant with over 5 years supporting clients in fast paced environments. I’m known for being friendly, reliable, and detail oriented, with strong communication and problem solving across phone, email, and IT ticketing.

At Amigos Por Vida Friends For Life Charter School, I started as a Teachers assistant in 2019 and earned promotions to Computer Teacher and then IT assistant. I provide technology support to staff, teachers, students, and parents, and I respond to queries by phone, via email, or through the IT ticketing system.

I’ve helped keep operations running smoothly by assisting with network maintenance, optimizing hardware performance through regular maintenance checks and upgrades, and coordinating onboarding tasks for families with clear scheduling and communication. I also collaborate with the IT team to complete large projects within strict deadlines.

Alongside my IT work, I’ve freelanced as a Social Media Manager for small local businesses—creating and managing content, developing engagement-focused content strategies, editing photos and videos, planning consistent content schedules, and analyzing performance to improve reach.

Experience

Work history, roles, and key accomplishments

AS

IT Assistant

amigos por vida friends for life charter school

Mar 2019 - Oct 2024 (5 years 7 months)

Provided technical support for students, teachers, and staff in a fast paced school environment. Managed inventory and maintenance of student laptops, iPads, and classroom technology equipment. Assisted with installing, updating, and integrating educational applications and software used for student learning.

Supported teachers with troubleshooting technology issues, device setup, and classroom.

AS

IT Assistant (Customer Support)

Amigos Por Vida Friends For Life Charter School

Mar 2019 - Oct 2024 (5 years 7 months)

Provided technology support to staff, teachers, students, and parents via phone, email, and IT ticketing. Maintained school networks, performed hardware maintenance and upgrades, and coordinated onboarding schedules and large school events.

Customer Support Maintaining Networks Hardware Maintenance Scheduling coordination Onboarding & Support Event Coordination

FR

Social Media Manager

Freelance

Created and managed social media content for small local businesses, including content strategy, editing photos and videos, and maintaining consistent posting schedules to improve engagement and reach.

Content Strategy Social Media Content Creation Photo Editing Video Editing Audience Growth Performance Analysis

Education

Degrees, certifications, and relevant coursework

AC

Astrodome Career Center

Dental Assistance License, Dental Assisting

Earned a Dental Assistance License at Astrodome Career Center.

RS

Robert L High School

High School Diploma, High School

Completed a High School Diploma at Robert L High School in Texas (March 2010).

Tech stack

Software and tools used professionally

Jaime

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