Dax User

Sole SEO contractor for a Shopify brand, handling technical and on-page SEO, backlinks, analytics, content compliance, and storefront development. Recovered organic traffic, fixed revenue tracking, and improved site compliance.

• Sole SEO contractor for a direct-to-consumer intimate wellness brand on Shopify, covering technical and on-page SEO, backlinks, analytics, content compliance and some storefront development
• On day one, secured account access and locked a former vendor out of the site, domain and ad account
• Traced a 59% drop in daily organic clicks (62% in impressions) to the day it started, 17 June 2026: six

Provided technical support for continuous glucose monitoring devices, troubleshooting sensor, transmitter, and app connectivity issues. Processed warranty replacements and documented cases in CRM.

Worked as Full-time parenting at Career Break.

• Managed the broker's calendar, scheduled property showings and coordinated client meetings
• Answered buyer and seller inquiries by email and phone
• Created, updated and posted property listings on MLS and other online platforms
• Prepared listing agreements, contracts and transaction documents for review and signature
• Tracked contract-to-close deadlines and coordinated with lenders, title co

Managed broker's calendar, scheduled property showings, and coordinated client meetings. Created and updated property listings on MLS and other platforms, and prepared transaction documents.

Diagnosed and resolved hardware, software, and network issues through step-by-step troubleshooting. Installed and configured applications and devices remotely, and upsold Amazon devices on support contacts.

Made outbound calls to healthcare providers to verify and update their records. Maintained provider database accuracy and compliance with documentation standards.

Supported Amazon retail customers on the Concentrix Amazon account, handling inbound phone and email inquiries about orders, accounts, and services. Maintained detailed case notes and followed up until resolution.

Handled billing inquiries and payment follow-ups, informing customers about balances and payment arrangements. Updated account records and documented payment activity.

Answered customer emails with high response quality and resolution accuracy. Recognized for positive response rates and attendance.

• Answered customer emails, with high response quality and resolution accuracy
• Recognized for positive response rates and attendance

Completed three years of undergraduate studies in Marine Engineering without obtaining a degree.

Completed three years of the Marine Engineering program.