Open to opportunities

Dawn Hennen

@dawnhennen

Message

I coordinate complex client programs, operations, and time-sensitive stakeholder needs.

United States

Message

What I'm looking for

I'm looking for a client services, care coordination, or operations role where I can manage complex needs, coordinate stakeholders, maintain accurate records, resolve time-sensitive issues, and provide dependable follow-through.

At Union Supply Group, I manage complex client programs as a primary contact for clients, facilities, government stakeholders, vendors, and internal teams. I coordinate documentation, deadlines, operational requirements, status updates, and escalated issues through resolution.

Across client care, real estate, sales operations, and government contracting, I’ve managed high-touch client needs, detailed records, schedules, reporting, and follow-up. At Hensley Homes, I coordinated more than 100 client transactions annually and implemented follow-up processes that increased repeat and referral business.

I bring more than 30 years of experience handling sensitive information, balancing competing priorities, and keeping work moving across teams. I use Salesforce, SharePoint, Excel, reporting tools, and business systems to maintain accurate, consistent service.

Experience

Work history, roles, and key accomplishments

Program Manager

Union Supply Group

Apr 2022 - Jan 2026 (3 years 9 months)

Managed multiple complex client programs and served as a primary point of contact for clients, facilities, government stakeholders, vendors, and internal teams. Coordinated client needs, documentation, deadlines, and follow-up across multiple stakeholders and departments.