davonna thomas

I am a dedicated customer service professional experienced in remote support and benefits administration.

At Verizon Wireless, I handled and resolved device-related inquiries, educated customers with varying technical levels, and managed follow-up contacts using multiple internal systems to research accounts and submit requests on customers' behalf.

With NationsBenefits, I answered inbound calls and interpreted member eligibility to resolve enrollment, ID card, clinic, and demographic issues. At Broward County Clerk of Court I provided accurate data entry and clerical support, developing strong attention to detail.

I excel at self-managing a remote work environment, communicating clearly by phone, and meeting deadlines, and I am eager to bring these strengths to a team-focused customer service role where I can continue to grow.