David Torres

I’m a bilingual Sales Operations Lead and owner in remote, asynchronous environments, focused on running sales-focused call center campaigns from prospect outreach through lead follow-up and qualification. I create and refine bilingual call scripts, objection-handling language, chatbot flows, and follow-up messages based on real customer interactions, while reviewing contact outcomes, conversion quality, and campaign rules to keep operations consistent.

I also bring strong customer support experience, handling inquiries and shipping questions by phone and in writing, resolving complaints and high-pressure cases through active listening and careful documentation. I protect customer trust by delivering realistic solutions, maintaining accurate customer information, and ensuring professional follow-through.

Beyond operations, I’ve developed an education and evaluation mindset—developing prompts, lessons, assessments, and written responses, then evaluating performance with consistent criteria and structured feedback. I’ve also worked as a Recruiter Analyst conducting structured interviews and employment assessments, and I’m prepared to develop realistic AI prompts and evaluate AI-generated responses for accuracy, relevance, tone, and operational quality.