David Stang

At LanzCarré Hotel in Mannheim, I lead a six-person Front Office team across continuous 24/7 operations. I manage payments, arrivals and departures, group accounts, contracts, user rights, billing processes, and daily closing procedures.

I use the SAP-based EMMA system extensively, including restaurant cash operations and article/master data management. I also supported the hotel’s successful repositioning after the COVID-19 pandemic and its temporary use as refugee accommodation.

My hotel operations background includes Front Office leadership roles at Radisson Blu Hotel Mannheim and Mercure Hotel Mannheim am Rathaus, where I coordinated shifts, resolved operational issues, and maintained service standards.

I’ve also worked in international guest-facing roles at Frutt Resort in Switzerland, Portage Resort in New Zealand, and The Westin Grand Hotel Frankfurt. I bring practical leadership, structured organization, confident communication, and customer-focused problem-solving to hospitality operations.