David Song

I'm a Senior Software Engineer with over 12 years of experience in designing, developing, and deploying scalable applications, particularly in customer support and AI solutions, on-demand delivery, and e-commerce. My journey has been marked by a commitment to enhancing user experiences through innovative technology.

At Chatdesk, I led the development of an AI Chatbot that transformed customer service by integrating AI and human collaboration. My role involved implementing real-time collaboration features and optimizing database performance, which significantly improved customer engagement. I also mentored junior developers and led Agile sprints, fostering a culture of continuous improvement and adherence to best practices.

Previously, at Gopuff, I designed and implemented microservices for order management and inventory systems, ensuring high performance and scalability in a fast-paced environment. My technical expertise spans a wide range of technologies, including Java, JavaScript, and various cloud services, enabling me to deliver robust solutions that meet business needs.