At American Bonding, I manage day-to-day business operations, customer service, record keeping, and administrative workflows for a bail bond company serving East Tennessee.
I maintain and update a proprietary database of customer records, with an emphasis on accurate, timely data entry. I also identify and implement process improvements to make information easier to access and workflows more efficient.
My work involves coordinating with customers, attorneys, judges, courthouse personnel, and law enforcement to exchange information, resolve issues, and complete required actions. I manage multiple active cases and time-sensitive obligations while maintaining accurate documentation.
At PepsiCo, I independently managed delivery routes, customer requirements, and inventory, and was selected as the youngest trainer in branch history. I also worked as a Delivery Professional at Sysco, completing assigned routes ahead of schedule and identifying practical routing and workflow improvements.
