At Comisión Federal de Electricidad (CFE), I supervise 15 field workers and track daily and monthly objectives. I analyze service indicators, prepare reports and meeting minutes, and helped improve indicators by 5% through corrective actions.
I also optimize field routes and response times, manage billing and documentation, and follow up on safety records and findings. I use SICOM, SICOSS, and more than 15 CFE institutional systems.
At KIA Boca, I coordinated service appointments received by phone, in person, and through a mobile app. I recontacted customers who missed appointments and tracked appointment and No Show KPIs using CRM and Autotec.
At Volvo Cars Veracruz, I prospected leads through the brand’s digital platforms and assisted customers interested in new vehicles, service appointments, valuations, and spare parts. I followed up on sales and service activity and tracked monthly objectives using CRM.
