David Rebecca
@davidrebecca
Customer service professional and English teacher focused on solving client issues quickly and building trust.
NigeriaWhat I'm looking for
I’m a dependable customer service professional with hands-on experience handling client enquiries, phone and email correspondence, and keeping records organised in fast-paced office and retail settings. I’m known for a calm, friendly manner, clear communication, and problem solving that resolves issues quickly and accurately.
In my roles, I responded to customers via phone and email, scheduled appointments, and managed office calendars to keep daily operations running smoothly. I also organised and maintained files and records to ensure information stayed accurate and up to date, and I strengthened customer satisfaction through courteous support and conflict resolution. Alongside customer service, I served as an English Teacher (NYSC), preparing structured lesson plans, grading assignments, and guiding students to improve their written communication.
Experience
Work history, roles, and key accomplishments
English Teacher (NYSC)
Community High School Osogbo
Jul 2023 - Jun 2024 (11 months)
Prepared structured lesson plans to build students' grammar, vocabulary, and writing skills, and graded assignments with constructive feedback. Managed classroom activities and discussions to keep students engaged and supported.
Customer Service Rep / Secretary
Olayinka Olaniyi & Co Estate Consultant
May 2020 - Nov 2020 (6 months)
Handled customer phone calls and emails to resolve enquiries promptly and professionally. Scheduled appointments, managed the office calendar, and maintained organised files and records.
Customer Service Representative
La'Chic Fashion House
Jan 2019 - Jan 2020 (1 year)
Assisted walk-in and returning customers with attentive service and product guidance. Handled customer requests and complaints courteously to maintain customer satisfaction and loyalty.
Education
Degrees, certifications, and relevant coursework
Osun State Polytechnic, Iree
Higher National Diploma (HND), Mass Communication
2020 - 2022
Earned a Higher National Diploma (HND) in Mass Communication from Osun State Polytechnic, Iree, from 2020 to 2022.
Osun State Polytechnic, Iree
National Diploma (ND), Mass Communication
2017 - 2019
Earned a National Diploma (ND) in Mass Communication from Osun State Polytechnic, Iree, from 2017 to 2019.
Community High School, Kajorepo, Ibadan
West African Senior School Certificate (WASSCE)
2013 -
Completed the West African Senior School Certificate Examination (WASSCE) at Community High School, Kajorepo, Ibadan in 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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