Ilesanmi Dolapo
@ilesanmidolapo
Customer service professional delivering fast, friendly support and accurate issue resolution.
NigeriaWhat I'm looking for
I’m a personable and dependable customer service professional with hands-on experience handling client enquiries, managing schedules, and keeping records organised in fast-paced office and retail settings. I respond to phone calls and emails professionally, solve problems quickly, and build positive customer relationships through clear communication and active listening.
My background also includes teaching during NYSC, where I prepared structured lesson plans, graded assignments, and managed classroom activities to keep students engaged. In my roles, I’ve handled appointment scheduling and calendar management, managed records and files for accuracy, and resolved enquiries and complaints with a calm, friendly approach.
Experience
Work history, roles, and key accomplishments
English Teacher (NYSC)
Community High School Osogbo
Jul 2023 - Jun 2024 (11 months)
Prepared structured lesson plans to build students’ grammar, vocabulary, and writing skills. Graded assignments, provided constructive feedback, and managed classroom activities and discussions.
Customer Service Rep / Secretary
Olayinka Olaniyi & Co Estate Consultant
May 2020 - Nov 2020 (6 months)
Handled customer phone calls and email enquiries, resolving issues promptly and professionally. Scheduled appointments, managed the office calendar, and maintained accurate files and records.
Customer Service Representative
La'Chic Fashion House
Jan 2019 - Jan 2020 (1 year)
Assisted walk-in and returning customers with attentive service and product guidance. Handled customer requests and complaints courteously to support customer satisfaction and loyalty.
Education
Degrees, certifications, and relevant coursework
Osun State Polytechnic, Iree
Higher National Diploma (HND), Mass Communication
2020 - 2022
Completed a Higher National Diploma (HND) in Mass Communication from Osun State Polytechnic, Iree, between 2020 and 2022.
Osun State Polytechnic, Iree
National Diploma (ND), Mass Communication
2017 - 2019
Completed a National Diploma (ND) in Mass Communication from Osun State Polytechnic, Iree, between 2017 and 2019.
Community High School, Kajorepo
West African Senior School Certificate (WASSCE), Secondary Education
2013 -
Earned a West African Senior School Certificate (WASSCE) in 2013 from Community High School, Kajorepo, Ibadan.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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