Open to opportunities

David Rajher

@davidrajher

Message

I am a people manager with 15+ years delivering efficient claims operations and team leadership.

Croatia

Message

What I'm looking for

I seek a leadership role in claims operations where I can improve efficiency, mentor teams, implement data-driven processes (Power BI/Jira), ensure regulatory compliance, and grow within a stable, customer-focused insurance company.

I am a results-driven people manager with over 15 years of hands-on experience in claims operations and accident benefits. I combine operational rigor with a strategic mindset to drive efficiency and service excellence.

In roles from senior adjuster to Claims Operations Manager, I led cross-functional teams, streamlined workflows, and managed Large Loss programs while ensuring regulatory compliance. I use tools such as Jira, Power BI and Atlassian to track issues, visualize data and monitor ticket lifecycles.

I develop and deliver targeted training, coach staff, and prepare presentations for C-suite and board-level audiences to translate complex data into actionable decisions. I have a proven record of improving service levels, implementing process improvements, and coordinating multi-department initiatives.

I hold a Business Insurance Diploma and a Big Data Analytics Certificate, and I bring dual Croatia–Canada citizenship that enhances my adaptability and cross-cultural communication. I am seeking opportunities to leverage my claims expertise, leadership, and data-driven approach within a growth-oriented insurance organization.

Experience

Work history, roles, and key accomplishments

Claims Operations Manager

Onlia Insurance

Jan 2023 - May 2025 (2 years 4 months)

Streamlined claims operations using Jira and Power BI to improve process efficiency and ensure quality standards; led cross-functional initiatives, staff training, monthly reporting, and Large Loss program management.

Jira Power BI Claims Management Staff Training Reporting Loss Management Regulatory Compliance Atlassian

Accident Benefits Claims Manager

Onlia Insurance

Apr 2022 - Jan 2023 (9 months)

Managed day-to-day operations of the Accident Benefits unit, leading staff coaching and ensuring accurate claims payments and regulatory compliance; directed disposition programs and cross-department relationships to meet business goals.

Claims Management Team Leadership Regulatory Compliance Stakeholder Management Claims Cross Functional Collaboration

Unit Manager – Accident Benefits

Echelon Insurance

Feb 2021 - Mar 2022 (1 year 1 month)

Led and developed claims associates, enforcing regulatory and reserving practices while managing workload distribution, conducting audits, and delivering training to improve team performance.

Team Leadership Regulatory Compliance Training Workload Distribution Customer Service

Senior Claims Adjuster

Cumis Insurance

Jan 2016 - Feb 2021 (5 years 1 month)

Managed automobile accident benefit claims across multiple provincial regimes, handling cases from minor to catastrophic injuries and coordinating case management plans with claimants and healthcare providers to ensure compliance and quality service.

Case Management Claims Handling Documentation

AB Claims Adjuster – Special Lines

The Dominion of Canada

Nov 2011 - Jan 2016 (4 years 2 months)

Processed special-lines claims for property and rental/taxi vehicles, applying policy and legal guidelines to ensure accurate payments, prompt service to clients, and conducting mediations as required.

Médiation Payment Processing Claims Team Collaboration

Accident Benefits Claims Processor

The Dominion of Canada

Sep 2011 - Nov 2011 (2 months)

Processed and documented accident benefits claim decisions per company standards, organized required claim information, and produced management reports to support department objectives.

Claims Processing Documentation Data Management Reporting Time Management