Open to opportunities

Christian Lademann

@christianlademann

Reliable customer and community support specialist focused on clear communication, coordination, and operational ownership.

Germany

Message

What I'm looking for

I seek remote-friendly roles focused on customer/community support, clear communication, process improvement, and reliable cross-team coordination with ownership opportunities.

I am a service-oriented support and coordination professional with long-term international experience across customer, partner, and production-facing roles.

I excel at structuring information, handling inquiries, driving consistent follow-ups, and keeping cross-team workflows running smoothly in remote and distributed environments.

My background includes operational coordination, documentation, and issue triage for products in art & design manufacturing and cycling industries, backed by a disciplined performance mindset from elite athletics and military service.

I bring reliability, clarity, and a process-oriented approach, leveraging modern support tools and AI-assisted research to improve response times and partner satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Domi Exclusiv

Jan 2021 - Present (5 years 1 month)

Handled customer and partner inquiries, coordinated communication and follow-ups, and maintained documentation and workflows to improve clarity and response times.

Customer Support Ticketing Documentation Process Improvement Email Communication Remote Collaboration

Communications Coordinator

VOWAG

Jan 2020 - Jan 2021 (1 year)

Coordinated communication between engineering, production, and customers, handled inquiries, and structured feedback to support go-to-market activities.

Go To Market Technical Communication Documentation

Operations Coordinator

Equator Distribution

Jan 2016 - Jan 2021 (5 years)

Acted as interface between partners, suppliers, and internal teams to coordinate product launches and maintain structured product data and documentation.

Coordination Documentation

Partner Support Coordinator

Lezyne

Jan 2019 - Jan 2020 (1 year)

Supported partners and customers with product information and coordination tasks, and prepared communication materials to ensure consistent messaging across channels.

Partner Support Product Messaging Messaging Consistency Stakeholder Management Email Support

Product Documentation Specialist

Vittoria Tyres

Jan 2013 - Jan 2016 (3 years)

Coordinated between R&D, testing, and production to structure requirements, feedback loops, and product documentation for partners and internal teams.

Product documentation R&D Coordination Requirements Management

Supply Chain Coordinator

Schwalbe

Jan 2009 - Jan 2013 (4 years)

Served at the interface between teams, suppliers, and stakeholders to ensure smooth information flow and supported testing, validation, and product documentation.

Information Flows Testing Validation Product documentation Cross Functional Communication

Professional Athlete

Self Employed

Jan 2000 - Jan 2008 (8 years)

Competed internationally as a world-class and Olympic cyclist, developing discipline, resilience, and a performance mindset over an elite athletic career.

Resilience Teamwork Goal Setting