Looking for a job

David Kilanshe

@davidkilanshe

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Technical Support Specialist at Jinie School troubleshooting software issues for 100+ users.

Nigeria

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What I'm looking for

I’m seeking remote Technical Support Specialist (Junior/Middle) roles in SaaS.

At Jinie School, I provide Level 1/L2 technical support for software issues, browsers, and internet connectivity, resolving 90%+ without escalation. I reproduce reported issues, document steps, and create user guides to reduce repeat tickets.

Previously, I documented incidents and resolutions at Finecode Construction Ltd, and as a freelance Computer Technician, I diagnosed hardware and software faults for clients. I’m seeking remote Technical Support Specialist roles in SaaS.

Experience

Work history, roles, and key accomplishments

Current

Computer Teacher / IT Support

Current

Jinie School

Jan 2025 - Present (1 year 10 months)

Provided Level 1/L2 technical support to 100+ users for software issues, resolving 90%+ without escalation. Reproduced reported issues, documented steps, and created user guides to reduce repeat tickets.

Microsoft Office Browser Issue Troubleshooting Internet Connectivity Documentation User Training

IT Support & Operations

Finecode Construction Ltd

Jan 2024 - Jan 2025 (1 year)

Managed daily operations, prioritized urgent issues, and met SLAs under pressure. Documented incidents, resolutions, and created daily status reports.

Incident Management SLA Management Documentation Reporting SLA