David Imarhia
@davidimarhia
Customer service representative at CommunityEmpowerment& Support Initiative who digitized 8,000+ physical records.
NigeriaWhat I'm looking for
At CommunityEmpowerment& Support Initiative, I handled enquiries through phone, WhatsApp, email, and virtual channels, and helped customers understand service details and basic technical information. I investigated common issues, followed up on requests, and coordinated meetings, training sessions, and virtual events.
I also organized and digitized 8,000+ physical records to improve information retrieval, accuracy, and follow-up. Earlier, I supported customers at SoftDrive Technology and responded to software and user-support enquiries at OpensDigitalInternational.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Community Empowerment & Support Initiative
Aug 2020 - May 2026 (5 years 9 months)
Managed incoming enquiries and communication via phone, WhatsApp, email, and virtual channels. Provided empathetic support, investigated issues, and coordinated meetings and virtual events.
Sales Representative
SoftDrive Technology
Jun 2015 - Aug 2020 (5 years 2 months)
Supported customers with product enquiries, purchases, and after-sales support via phone, WhatsApp, email, and in-store. Handled complaints and maintained accurate customer records.
Technical Support
Opens Digital International
Jun 2012 - Aug 2015 (3 years 2 months)
Responded to software and user-support enquiries through ticketing systems and live chat. Helped customers troubleshoot common issues and documented cases for knowledge sharing.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
National Diploma, Computer Science
Pursued a National Diploma in Computer Science.
UKS Computer and Business School
Professional Diploma, Computer Engineering
Completed a Professional Diploma in Computer Engineering.
Ebute Elefun Senior Secondary School
WAEC/SSCE, General Studies
Completed secondary education and obtained the WAEC/SSCE certificate.
Developing Quality Customer Service Skills
Training, Customer Service
2026 - 2026
Completed training in developing quality customer service skills in 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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