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David Hernandez

@davidhernandez8

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Operations and business systems leader building AI-powered Zapier automations and global learning delivery at Conduent.

Philippines

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What I'm looking for

I’m open to full-time remote roles in operations, learning operations, and business systems.

At Conduent, I led global virtual learning delivery across AMER, EMEA, and APAC, supporting more than 1,000 sessions a year with 100% on-time delivery. I built and managed a 16-person team, and we absorbed a 400% increase in delivery volume with no added headcount; our work earned the 2021 Brandon Hall Group HCM Excellence Gold Award for Best Learning Team.

At CMIT Solutions of Chicago Downtown, I led AI-powered Zapier workflow automations connecting Autotask, Zomentum Grow, and Microsoft Excel Online with HubSpot as the CRM of record. I documented the automations with work guides and SOPs, and owned the quote-to-billing workflow from client setup to billing handoff. I’m currently building a Zapier admin-tracking automation for Lakeside Fencing Club.

Experience

Work history, roles, and key accomplishments

Current

Automation Consultant

Current

Lakeside Fencing Club

Oct 2026 - Present (0 months)

Building an Admin Tracking automation in Zapier for the full registration and subscription lifecycle, including confirmations, renewals, expiry reminders, and status updates. Designed data-quality safeguards and delivered in reviewed stages with documented test results.

Zapier Forms Tables Gmail Automation Data Quality Error Monitoring

Systems & Data Coordinator

CMIT Solutions of Chicago Downtown

Jul 2026 - Oct 2026 (3 months)

Led design and implementation of AI-powered Zapier workflows integrating Autotask, Zomentum Grow, and Excel Online with HubSpot. Documented automations in work guides and SOPs and owned the quote-to-billing workflow.

Zapier HubSpot AutoTask Zomentum Grow Microsoft Excel Online AI Workflow Automation Data Integration Documentation SOPs

Business Development Specialist

AFC Urgent Care

Jan 2022 - Jan 2026 (4 years)

Managed lead and opportunity lifecycle in Salesforce and HubSpot to grow the workers' compensation service line. Coordinated business development operations and handled high-volume client outreach.

Salesforce HubSpot Lead Management Opportunity Management Client Outreach RingCentral Nextiva

Learning Delivery Manager

Conduent

Jan 2019 - Jan 2026 (7 years)

Led global virtual delivery of learning programs, managing a 16-person team across three regions and delivering 1,000+ sessions annually with 100% on-time delivery. Achieved 100% SLA attainment for six consecutive quarters and earned the 2021 Brandon Hall Group Gold Award.

virtual training Team Leadership SLA Management Resource Allocation Process Improvement Cornerstone Up4Growth Zoom Microsoft Teams Webex Business Continuity Planning

Team Leader

HCL Technologies

Jan 2016 - Jan 2019 (3 years)

Led a technical support team for enterprise Google Workspace clients, including DNS configuration and escalated case management. Ran performance improvement programs and presented performance reviews to leadership.

Google Workspace Gmail Drive Admin Console DNS Salesforce Team Leadership Performance Improvement Escalation Management

Social Insurance Assistant I

Philippine Health Insurance Corporation

Jan 2012 - Jan 2014 (2 years)

Verified membership records and claims with 100% data integrity against national regulatory standards. Coordinated distribution of IEC materials across the provincial service area.

Data Verification Records Management Claims Processing Regulatory Compliance Coordination