Aeson Louis Ursal
@aesonlouisursal
I build Microsoft AI, Copilot, and workflow automation systems that reduce operational overhead and improve SLA performance.
PhilippinesWhat I'm looking for
At Concentrix, I architected Power Automate and LLM-assisted pipelines that cut manual administrative overhead by 75%, while building Copilot and ChatGPT prompt frameworks for automated client presentations and executive summaries.
I’ve also delivered Power BI risk reporting, SharePoint Online architecture, Excel data pipelines, and SLA automation across enterprise operations. I bring 10+ years of workflow, real-time operations, process governance, and Lean Six Sigma experience, alongside current freelance financial risk and process underwriting work at Manulife.
Experience
Work history, roles, and key accomplishments
Perform detailed risk evaluations, health record assessments, and regulatory compliance checks (AML) against strict operational guidelines.
Workforce Management Supervisor & AI Automation Systems Lead
Oct 2018 - May 2026 (7 years 7 months)
Architected end-to-end Power Automate and LLM-assisted pipelines, cutting manual administrative overhead by 75%. Designed predictive analytics and reporting risk indicators in Power BI, reducing unexcused absenteeism from 15% to 5%.
Managed cross-functional tech operations and remote IT logistics fulfillment, eliminating onboarding delays and maintaining strict SLA governance across U.S.-based client programs.
Monitored live queue health and ticketing workflows, building dynamic Excel metric models and automated templates to optimize shift start times and resource allocation. Executed intraday trend analysis to resolve queue fulfillment bottlenecks while preserving client SLAs.
Served as Subject Matter Expert and Technical Support Representative, providing expert guidance and support.
Senior Sales Engineer
Nassaq Enterprise Saudi Arabia
Nov 2009 - Dec 2010 (1 year 1 month)
Senior Sales Engineer responsible for technical sales and project support.
Project and Systems Sales Engineer handling technical sales and project coordination.
Education
Degrees, certifications, and relevant coursework
University of St. La Salle
Bachelor of Science, Chemical Engineering
Bachelor of Science in Chemical Engineering degree from the University of St. La Salle.
Lean Six Sigma
Certified Lean Six Sigma Green Belt, Process Improvement
Certified Lean Six Sigma Green Belt.
Low Code / No Code
Low Code / No Code Citizen Developer Certification, Low Code / No Code Development
Low Code / No Code Citizen Developer Certification.
Zapier
Zapier Automated Workflow & Integration Certification, Workflow Automation
Zapier Automated Workflow & Integration Certification.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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