David Douglas

Directed operations across 18 data centers, field services, and customer support, overseeing an $80M annual budget and leading a team of 900+ employees. Enhanced operational efficiencies by consolidating technology centers and adopting ITIL-based processes.

Improved service quality by establishing new service standards and operational best practices, delivering cost savings through optimized service desk and achieving a 99.9% system availability rate.

Directed data center operations and disaster recovery solutions for major state lotteries, achieving $2M in annual savings through strategic consolidation.

Founded a digital advertising company specializing in interactive media and full-motion graphics.

Managed jurisdictional accounts generating $45 million in revenue, achieving a 38% profit margin through strategic contract negotiations and effective project execution.

Directed data center operations for a global provider of gaming technology and lottery services. Centralized 26 US sites into a single data center, reducing costs and boosting gross profits by 262%.

Directed administration, customer service, support, operations, software, sales, and marketing, leading a team of 60 employees. Enhanced productivity by 182% through comprehensive process improvements.

Oversaw operations for accounts generating $45M in revenue, achieving a 40% margin and delivering a $12M system conversion on time and under budget.

Implemented and directed customer support and field services, ensuring high-quality service delivery and customer satisfaction, meeting all SLAs.

Completed the Masters of Business Administration Executive Program focusing on advanced business strategies and leadership skills.

Earned a Bachelor of Science in Business Administration, covering essential business principles and practices.

Obtained a degree in Electronics Engineering, focusing on the principles of electronics and engineering technology.