At Wells Fargo Auto, I managed the life cycle of third-party service providers and served as the primary business liaison for Third-Party Risk Management requirements. I maintained vendor risk records and coordinated due diligence and ongoing monitoring.
I prepared governance materials and executive risk summaries for the automotive third-party portfolio. I also developed and monitored Key Risk Indicators, operational metrics, and trend analyses to inform senior leadership.
Earlier at Wells Fargo Auto, I managed teams handling complex operational processes and improved quality assurance and internal review practices. I updated policies and procedures and worked across business units to strengthen controls and address operational issues.
At Citizens Bank, I developed and maintained procedures and business documentation for Collections, Quality/Risk, and Recovery. I hold an Associate’s in Paralegal Technology from Johnston Community College, a Bachelor of Arts in Film Studies from Rhode Island College, and Westlaw certification.
