Open to opportunities

Dave User

@daveuser6

Message

I build healthcare software and resolve enterprise SQL Server incidents under critical timelines.

India

Message

What I'm looking for

I'm looking for opportunities to build software, solve enterprise-scale technical issues, and apply cybersecurity, SQL, Python, and AI/ML skills to customer-focused products.

I've built a customized Hospital Management System at Prayas Infotech for CMI Hospital using C#, SQL, Python, AI, and ML, including Hindi-English AI chatbot solutions.

I've also supported enterprise SQL Server On-Premises environments at Microsoft, resolving high-priority SEV-A incidents through root-cause analysis, cross-functional incident management, and timely service restoration. My work spans cybersecurity, SQL troubleshooting, Python development, AI/ML, and customer support operations, with a focus on strong customer satisfaction.

Experience

Work history, roles, and key accomplishments

Software Engineer and Penetration Tester

Prayas Infotech

Jan 2023 - Aug 2025 (2 years 7 months)

Worked on a customized Hospital Management System using C#, SQL, Python, AI, and ML. Developed AI-based chatbot solutions in Hindi-English for CMI Hospital.

C#SQL Python AI ML AI Chatbot Development

SQL Support Engineer

Microsoft

Provided hands-on troubleshooting and support for SQL Server On-Premises environments across enterprise-scale infrastructures. Managed and resolved high-priority SEV-A incidents while maintaining strong customer satisfaction and positive CSAT ratings.

SQL Server Troubleshooting Incident Management Customer Support