Dasha Lawrence

DL

Open to opportunities

Dasha Lawrence

@dashalawrence

I’m a customer-focused receptionist and customer service professional with strong housekeeping skills.

What I'm looking for

I want to join a company where my exceptional customer service, communication, and hospitality support—housekeeping, busser, banquet help, dishwashing, and hostess duties—are valued, so I can deliver a great guest experience.

I bring “neat appearance, good communication skills, and exceptional customer service,” with hands-on hospitality experience as a receptionist and restaurant hostess. I’ve warmly welcomed guests, coordinated check-in, and supported smooth front-desk service while maintaining a great attitude under pressure.

Across call center and hotel roles, I delivered customer service and sales support by using product knowledge to provide personalized recommendations and improve the shopping experience. I also support service operations through housekeeping, busser duties, dishwashing, banquet and kitchen help, and I’ve previously handled professional administrative responsibilities by arranging meetings and taking accurate notes.

Experience

Work history, roles, and key accomplishments

HI

Housekeeping, Busser & Hostess

Hotel Summit Inn

Apr 2023 - Oct 2023 (6 months)

Supported hotel operations with housekeeping, bussing, kitchen help, banquet support, and guest hostess duties.

Housekeeping Bussing Kitchen Support Communication Teamwork Multitasking

IC

Customer Service Agent

24/7 Intouch Call Center

Jun 2022 - Jan 2023 (7 months)

Handled customer service responsibilities in a call center environment.

Customer Service Communication Teamwork Multitasking

AC

Customer Service & Sales Agent

Alorica Call Center

Aug 2022 - Oct 2022 (2 months)

Used product knowledge to provide personalized recommendations that improved customers' shopping experience and supported increased sales revenue.

Customer Service Sales Support Product Knowledge Personalized Recommendations Communication Teamwork Multitasking

FI

Receptionist

Fantasy Island

Oct 2021 - Jul 2022 (9 months)

Warmly welcomed guests, coordinated check-in, collected insurance, and directed guests to their destinations.

Guest Check In Coordination Reception Customer Service Communication Teamwork Multitasking

BK

Cooking Assistant

Barefoot Key

Apr 2021 - Oct 2021 (6 months)

Provided cooking support as a kitchen assistant.

Kitchen Support Cooking Assistance Communication Teamwork Multitasking

OM

Municipality Secretary

Oak Ridge Municipality

Aug 2017 - Mar 2020 (2 years 7 months)

Arranged and attended meetings and took accurate notes in support of municipal operations.

Meeting Coordination note taking Administrative Support Communication Teamwork Multitasking

CF

Roatan Assistant

Chocolate Factory

Feb 2017 - Jul 2017 (5 months)

Completed customer insight reports and entered sensitive data for over 12,000 units during production work.

Customer Insights Data Input Customer Service Communication Teamwork Multitasking

Education

Degrees, certifications, and relevant coursework

IR

Instituto Hondureño de Educación por Radio

Bachelor of Science and Letters, Bachillerato en Ciencias y Letras

Completed high school studies and earned a Bachelor of Science and Letters.

II

Instituto Departamental Honduras (Bay Island)

Primary and Secondary Education, Primary and Secondary Education

Completed primary and secondary education at Instituto Departamental in Bay Island.

Tech stack

Software and tools used professionally

Gmail

Factory

Warmly

Objective

Island

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