Darya R

DR

Open to opportunities

Darya R

@daryar

I manage patient appointments, customer support, operations, staff, and sales across healthcare, hospitality, and retail.

What I'm looking for

I'm looking for a role where I can support customers or patients, coordinate appointments and operations, and use my experience in administration, team management, and multilingual communication.

I'm currently supporting patients at Ginemed in Lisbon, handling first contact, appointment booking and management, treatment-plan communications, and email and phone support.

Previously, I managed daily operations at Cookoo The Kitchen Hub, hiring and training staff, controlling sales, developing marketing plans, resolving operational issues, and following up on complex customer complaints.

My background also includes inventory and staff management at Garrafeira Nacional and reservation, helpdesk, customer-support, and Portuguese/Russian/English translation work at Viagens Abreu.

Experience

Work history, roles, and key accomplishments

GI

Current

Administrative Assistant

Current

Ginemed

Jun 2022 - Present (4 years 2 months)

Served as first point of contact for patients, managed appointments, sent treatment plans, and provided support via email and phone.

Patient Support Appointment Scheduling

CH

General Manager

Cookoo The Kitchen Hub

Oct 2019 - May 2022 (2 years 7 months)

Oversaw daily operations, staff hiring and training, sales control, and marketing plan development. Resolved complex customer complaints.

Operations Management Staff Management Sales Marketing Customer Service

GN

Junior Manager

Garrafeira Nacional

Apr 2014 - Apr 2016 (2 years)

Managed inventory and ordering, trained and supervised staff, and tracked stock and sales.

Inventory Management

VS

Administrative Assistant

Viagens Abreu, S.A.

Feb 2013 - Apr 2014 (1 year 2 months)

Managed offline reservations and provided customer support via phone and email. Handled translations between Portuguese, Russian, and English.

Customer Support Reservations Translation Microsoft Office

Education

Degrees, certifications, and relevant coursework

ES

Escola Secundária Sebastião e Silva

High School Diploma, General Education

Completed high school education at Escola Secundária Sebastião e Silva.

EE

Escola Superior de Hotelaria e Turismo do Estoril

University Attendance, Hospitality and Tourism

Attended university-level studies in hospitality and tourism management.

Tech stack

Software and tools used professionally

HelpDesk+

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