João Donaire
@joodonaire
Brazilian administrative assistant with expertise in multilingual customer support.
What I'm looking for
As a Brazilian administrative assistant fluent in four languages, I bring over two years of experience in trilingual customer support, primarily serving clients in Latin America and the US. My focus has always been on delivering exceptional customer experiences through swift problem resolution and high-quality care. My role in international logistics management has honed my organizational skills and enhanced my communication abilities, ensuring maximum satisfaction in both B2B and B2C sectors.
During my tenure as an Au Pair in Germany, I improved my German and English linguistics while integrating into a cross-cultural environment. I successfully managed multiple agendas, demonstrating my self-management skills and receiving positive feedback from clients. My previous experience at Compre Casa USA involved coordinating customer demands and enhancing B2C relations, where I consistently achieved a 5-star satisfaction level from the majority of customers.
I am passionate about fostering effective communication and teamwork, as evidenced by my volunteer work at Jugendherberge, where I supported international guests in four languages. I am committed to increasing productivity and efficiency in every role I undertake.
Experience
Work history, roles, and key accomplishments
Volunteer Support
Jugendherberge
May 2023 - Nov 2024 (1 year 6 months)
Supported international guests in four languages, enhancing communication between customers and service providers. Contributed to teamwork, increasing productivity and service quality.
Au Pair
Private Family
May 2022 - May 2023 (1 year)
Improved German and English linguistics through daily interactions while integrating into a cross-cultural environment. Managed multiple agendas and maintained a highly organized routine, receiving positive feedback from clients.
Customer Support
Compre Casa USA
Jan 2020 - Apr 2022 (2 years 3 months)
Coordinated customer demands and improved B2C relations by attending to over 100 requirements weekly. Achieved a 5-star satisfaction level from 86% of customers and presented results to the CEO.
Education
Degrees, certifications, and relevant coursework
ESAMC
Bachelor's Degree, International Relations
2019 - 2020
Studied International Relations, focusing on customer support and improving B2C relations. Attended to over 100 customer requirements per week, achieving a high satisfaction level.
Availability
Location
Authorized to work in
Job categories
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