João DonaireJD
Open to opportunities

João Donaire

@joodonaire

Brazilian administrative assistant with expertise in multilingual customer support.

Germany

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer support and logistics.

As a Brazilian administrative assistant fluent in four languages, I bring over two years of experience in trilingual customer support, primarily serving clients in Latin America and the US. My focus has always been on delivering exceptional customer experiences through swift problem resolution and high-quality care. My role in international logistics management has honed my organizational skills and enhanced my communication abilities, ensuring maximum satisfaction in both B2B and B2C sectors.

During my tenure as an Au Pair in Germany, I improved my German and English linguistics while integrating into a cross-cultural environment. I successfully managed multiple agendas, demonstrating my self-management skills and receiving positive feedback from clients. My previous experience at Compre Casa USA involved coordinating customer demands and enhancing B2C relations, where I consistently achieved a 5-star satisfaction level from the majority of customers.

I am passionate about fostering effective communication and teamwork, as evidenced by my volunteer work at Jugendherberge, where I supported international guests in four languages. I am committed to increasing productivity and efficiency in every role I undertake.

Experience

Work history, roles, and key accomplishments

JU
Current

Volunteer Support

Jugendherberge

May 2023 - Nov 2024 (1 year 6 months)

Supported international guests in four languages, enhancing communication between customers and service providers. Contributed to teamwork, increasing productivity and service quality.

PF

Au Pair

Private Family

May 2022 - May 2023 (1 year)

Improved German and English linguistics through daily interactions while integrating into a cross-cultural environment. Managed multiple agendas and maintained a highly organized routine, receiving positive feedback from clients.

CU

Customer Support

Compre Casa USA

Jan 2020 - Apr 2022 (2 years 3 months)

Coordinated customer demands and improved B2C relations by attending to over 100 requirements weekly. Achieved a 5-star satisfaction level from 86% of customers and presented results to the CEO.

Education

Degrees, certifications, and relevant coursework

ES

ESAMC

Bachelor's Degree, International Relations

2019 - 2020

Studied International Relations, focusing on customer support and improving B2C relations. Attended to over 100 customer requirements per week, achieving a high satisfaction level.

Tech stack

Software and tools used professionally

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João Donaire - Volunteer Support - Jugendherberge | Himalayas