At Security Finance, I own and prioritize product backlogs across E-Sign, web portal and mobile, and branch systems. I delivered borrower document upload, iPad e-signing, and secure internal web-form publishing capabilities.
I support an E-Sign platform serving 1,000+ US branches and contributed to increasing the share of loans electronically signed from approximately 70% at onboarding to 99%. I also coordinate requirements and system handoffs for DocuSign, REPAY, Salesforce, and other integrations.
At Clayton Homes / Vanderbilt Mortgage & Finance, I led delivery of borrower-facing portals, digital payment features, and loan-servicing workflow improvements. Earlier, as an Account Representative at Vanderbilt Mortgage & Finance, I researched borrower accounts, handled payments, and resolved complex servicing issues.
