Darshan Udupa

I am a Technology Analyst with 6+ years of experience focused on data operations, AWS-based support, SQL analytics, and incident management. I have hands-on experience monitoring data ingestion pipelines and Spark workloads, performing root cause analysis across cloud, database, and data layers to ensure timely data availability for business reporting.

I have supported multiple retail and e-commerce client applications on AWS, handled routine production incidents and service requests via ServiceNow, and executed complex SQL and PL/SQL analyses to validate and reconcile data. I work collaboratively with onshore and offshore teams to meet SLAs and reduce escalations through effective L2 resolution and proactive monitoring.