Open to opportunities

Darren Charad

@darrencharad

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Senior IT support professional with over 20 years of experience.

United States

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What I'm looking for

I seek a role that values technical expertise and offers opportunities for growth.

I am a technically sophisticated IT professional with over 20 years of experience in implementing, supporting, and maintaining complex IT solutions. My expertise lies in troubleshooting network resources, evaluating technical alternatives, and recommending solutions to maximize system performance. I have a proven track record in large-scale computer support and information technology initiatives, and I am proficient in deploying, integrating, and maintaining system servers, applications, and resources.

In my current role as a Field Technical Support Engineer at CVS Health, I support 37 retail stores and Target CVS pharmacies, managing IT hardware installations, troubleshooting, and repairs. I excel in diagnosing and resolving routine IT issues while providing exceptional customer service. My previous experience includes senior support roles at StorageCraft Technology and Mozy Inc., where I specialized in VMware and cloud backup solutions. I am committed to continuous improvement and collaboration with IT teams to implement system upgrades and enhancements.

Experience

Work history, roles, and key accomplishments

Current

Field Technical Support Engineer

Current

CVS HEALTH

Jan 2016 - Present (9 years 5 months)

Supported 37 CVS retail stores and Target CVS pharmacies in UT and Elko NV by managing IT hardware installations, troubleshooting, and repairs. Conducted preventative maintenance and server troubleshooting, while providing technical assistance and support to end-users.

Troubleshooting Customer Service Documentation Endpoint Software Installation Team Collaboration

Senior Support Technician L2

StorageCraft Technology LLC

Jan 2010 - Jan 2016 (6 years)

Provided technical assistance to Enterprise IT customers, specializing in VMware and Hyper-V environments. Managed backups, recoveries, and networking protocols while documenting solutions for future reference.

VMWare Hyper V Backup Network Protocols Documentation Customer Support Troubleshooting Enterprise IT

Senior Support Technician L2

MOZY INC., AN EMC COMPANY

May 2008 - Jan 2010 (1 year 8 months)

Implemented cloud backup and recovery solutions for enterprise-level organizations, optimizing data operations and applying knowledge of the OSI model and network protocols.

Backup Recovery Solutions Enterprise IT Network Protocols Troubleshooting Data Operations Technical Support Customer Service Documentation

Field Technician Support Engineer II

SIEMENS IT BUSINESS SOLUTIONS

Jan 2005 - May 2008 (3 years 4 months)

Provided technical support for desktop computers and laptops, including hardware replacements and ensuring data integrity for EMC customers.

Technical Support Desktop Support Data Integrity Customer Service Troubleshooting Networking Documentation IT Support

Field / Desktop Technician Support Engineer

REMEC Defense & Space Inc

Apr 2004 - Jan 2005 (9 months)

Troubleshot hardware and software issues across various operating systems, assisted users with connectivity problems, and configured network devices while delivering exceptional customer service.

LAN Connectivity Customer Service Technical Support Configuration Communication