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Darlene Baccay

@darlenebaccay

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English elementary teacher at Escuela de Sophia who created lesson materials and maintained student records.

Philippines

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What I'm looking for

I’m looking for a position where I can leverage skills developed through teaching and customer service to contribute to excellent customer service, effective problem-solving, and positive client relationships.

At Escuela de Sophia, I worked as an English Elementary Teacher, creating instructional materials and presentations and managing digital lesson plans, documents, and reports.

I organized schedules, tracked student progress, and maintained accurate records. I also communicated with parents and colleagues through email and messaging platforms.

At Alorica, I worked as a Sales Representative, handling customer inquiries by phone and through digital platforms and resolving issues while maintaining client satisfaction.

I’m a Licensed Professional Teacher with a Bachelor of Secondary Education Major in English from Our Lady of Fatima University - Q.C. I’m seeking a position where I can use skills developed through teaching and customer service to contribute to excellent customer service, effective problem-solving, and positive client relationships.

Experience

Work history, roles, and key accomplishments

English Elementary Teacher

Escuela de Sophia

May 2025 - Mar 2026 (10 months)

Managed digital lesson plans, documents, and reports using productivity tools. Organized schedules, tracked student progress, and maintained accurate records.

Google Docs Microsoft Office Data Entry File Management Communication Skills Time Management Multitasking

Service Crew

Jollibee

Feb 2022 - Aug 2022 (6 months)

Delivered fast and accurate service in a high-pressure environment. Strengthened teamwork, organization, and attention to detail.

Customer Service Teamwork Organization Attention To Detail

Sales Representative

Alorica

Oct 2021 - Dec 2021 (2 months)

Managed customer inquiries via calls and digital platforms. Resolved issues efficiently while maintaining client satisfaction.

Customer Support Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University - Q.C

Bachelor of Secondary Education, Secondary Education Major in English

2020 - 2024

Activities and societies: Rank 2 National Teacher Education Quiz Bee; one of the top scorers of NANTE

Bachelor of Secondary Education Major in English. Rank 2 in the National Teacher Education Quiz Bee and one of the top scorers of the National Aptitude and Normative Test for Education (NANTE).