Open to opportunities

may alfante

@mayalfante

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Magna Cum Laude elementary teacher improving student outcomes.

Philippines

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What I'm looking for

I seek teaching roles where I can improve student outcomes, collaborate with supportive staff, use data-driven instruction, and grow professionally within an organized, student-centered school environment.

I am a dedicated elementary teacher with a strong record of improving student performance and engagement. I designed and delivered tailored English and Math lessons for 120+ students, producing a 15% increase in class averages and the highest results among similar grade-level classes.

I bring classroom instruction experience across in-person and virtual environments, having taught multinational ESL students and maintained a 90% rebooking rate through effective rapport and adaptable methods. I also have proven customer-service skills from a Concentrix role, where I handled 60+ inquiries per shift and supported a 20% reduction in complaint resolution time.

I am proficient with Microsoft Excel, Google Sheets, PowerPoint, Zoom, Slack, QuickBooks basics, and CRM tools; I emphasize clear communication with parents and colleagues, organized record-keeping, and continuous improvement in student outcomes.

Experience

Work history, roles, and key accomplishments

Current

Elementary Teacher

Current

Mary Help of Christians School - Cebu

May 2024 - Present (1 year 9 months)

Designed and delivered tailored English and Math lessons to 120+ students, raising class averages by 15% and achieving the highest scores among similar grade-level classes; managed student records and performance reports using Excel and improved parent satisfaction by 20% through regular communication and PTAs.

Lesson planning Classroom Management Microsoft Excel Curriculum Design Event Coordination Reporting

Customer Service Representative

Concentrix

Aug 2022 - May 2024 (1 year 9 months)

Handled 60+ customer inquiries per shift via voice calls, achieved an 85% customer satisfaction rating, and contributed to a 20% reduction in complaint resolution time through effective escalation and CRM use.

Customer Support CRM Documentation Telecommunications Cross Functional Collaboration

ESL Teacher

GLATS Cebu, Inc.

Mar 2022 - Jul 2022 (4 months)

Customized ESL materials and taught multinational students (ages 7–60+), achieving a 90% rebooking rate and strong learner feedback by adapting methods to diverse learning styles and using Zoom and PowerPoint for delivery.

ESL Online Teaching Zoom PowerPoint Student Engagement Classroom Rapport

Education

Degrees, certifications, and relevant coursework

Cebu Normal University - Main Campus

Bachelor of Elementary Education, Elementary Education

2018 - 2022

Grade: Magna Cum Laude

Activities and societies: Guest speaker for ASPIRE webinar series; consistent dean's lister

Completed a Bachelor of Elementary Education and graduated magna cum laude, participated as a guest speaker for the ASPIRE webinar series and was a consistent dean's lister.