Open to opportunities

darel razel

@darelrazel

Message

Dynamic professional skilled in change management and organizational development.

Kenya

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and supports professional growth.

I am a dynamic and results-driven professional with a proven track record of leveraging innovative strategies to transform organizational culture. My expertise lies in using data-driven insights and behavioral science to enhance employee engagement and foster collaboration. I am passionate about cultivating cultures that empower employees and elevate overall business performance.

Throughout my career, I have successfully driven change management initiatives and implemented unconventional approaches to challenge existing norms. My experience includes working closely with leadership teams to create adaptable, inclusive, and high-performance work environments. I believe that aligning company values with business objectives is key to achieving organizational success.

Experience

Work history, roles, and key accomplishments

Call Center Agent

CCI

Feb 2024 - Feb 2025 (11 months)

Handled inbound and outbound calls, resolved customer issues, provided product and service information, and assisted customers with troubleshooting technical problems. Focused on delivering high-quality customer service and enhancing customer satisfaction.

Customer Service Product Knowledge Troubleshooting Communication Skills Time Management Multitasking

Assistant IT Consultant

Mavuno Organization

Mar 2022 - Nov 2023 (1 year 8 months)

Assisted in various IT consulting tasks including research on client issues, report writing, client communication, data collection, project management, billing, and risk management. Contributed to enhancing organizational efficiency through effective IT solutions.