Open to opportunities

DaQuan Cook

@daquancook

IT support technician specializing in device repair, troubleshooting, and personal cloud networking with CompTIA A+ and Azure Fundamentals.

United States

Message

What I'm looking for

I’m looking for an IT role where I can support end users, troubleshoot devices, and grow into networking and cloud infrastructure

I bring 6 years combined IT experience and currently work as an on-site and remote computer device repair specialist.

On the technical side, I build in my Personal Cloud and Networking Lab (2020–Present), designing and reconfiguring Proxmox and TrueNAS scale environments. I also scale environments to host Docker containers for cloud storage and media sharing, while configuring networking solutions for website hosting and gaming server hosting using Cloudflare tunnel and DNS tools.

I’m certified with CompTIA A+ (Issued May 2025) and Microsoft Certified: Azure Fundamentals (Issued Oct 2025). I value hands-on problem solving, clear communication, and flexible work—whether I’m working independently or alongside school staff and local government IT teams.

Experience

Work history, roles, and key accomplishments

Current

Computer Repair Technician

Current

Virtucom, Inc.

Aug 2022 - Present (3 years 10 months)

Facilitated delivery and repair of purchased desktop and laptop devices, supporting remote and onsite customers. Resolved support tickets through troubleshooting Windows and ChromeOS systems, with occasional macOS troubleshooting, while maintaining strong customer service and communication.

Windows Troubleshooting Support Ticketing Systems Customer Service TrueNAS Docker