Ariel Carmenate
@arielcarmenate
IT Support Specialist with 10+ years delivering reliable desktop support, troubleshooting, and customer-first resolution.
United StatesWhat I'm looking for
I’m an IT Support Specialist with 10+ years of experience providing technical troubleshooting, desktop support, hardware repair, and customer service in fast-paced environments. I’m known for keeping end users productive through calm, efficient problem-solving—both remotely and onsite.
I specialize in Windows, macOS, Linux, and mobile support (iOS and Android), with hands-on expertise in user account management and system diagnostics. I also manage IT ticket workflows using ServiceNow, Remedy, and other ITSM tools to ensure timely, well-documented resolutions.
Across my roles, I’ve supported networking and infrastructure fundamentals, including TCP/IP, DNS, VPN, routers, switches, and Active Directory. I’ve coordinated virtualization support using VMware, Hyper-V, and VirtualBox, and I’m comfortable using remote tools like TeamViewer, AnyDesk, and LogMeIn.
Most recently, I’ve been diagnosing and troubleshooting hardware and system-level technical issues for commercial equipment, managing service tickets, and supporting customers remotely via phone and email. I bring a strong operational mindset—focused on equipment uptime, reliability, and sustained customer satisfaction.
Experience
Work history, roles, and key accomplishments
Electronics Technician
Zumex
Jan 2024 - Present (2 years 5 months)
Diagnose and troubleshoot hardware and system-level technical issues for commercial equipment, managing ServiceNow service tickets to coordinate timely resolution. Provide remote phone/email support, replace and test hardware components, and assist with integrated control systems deployment and configuration.
Technical Support Coordinator
Image Sound
Jan 2023 - Jan 2024 (1 year)
Provided technical support for AV systems and network-connected media devices, guiding users through troubleshooting for hardware, connectivity, and software issues. Managed support tickets in ServiceNow, Service Channel, Verisae, and QuickBase, using remote tools (TeamViewer, AnyDesk, LogMeIn) to support Windows, Linux, iOS, and Android devices.
Technical Support Specialist
Honest It Solutions, LLC
Jan 2012 - Jan 2023 (11 years)
Delivered Tier 1 and Tier 2 technical support for mobile and desktop users, troubleshooting hardware, software, and account-related issues through onsite and remote assistance. Installed, configured, and maintained networking devices (routers and switches), managed Active Directory user accounts and permissions, and supported virtualization environments using VMware, Hyper-V, and VirtualBox.
Education
Degrees, certifications, and relevant coursework
Keiser University
Associate of Science, Information Technology
2021 - 2023
Earned an Associate of Science in Information Technology at Keiser University in Miami, Florida (2021–2023).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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