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Daphine Grace Ramos

@daphinegraceramos

IT Project Coordinator at Mobile Mentor who coordinated client onboarding, service transitions, and delivery operations.

Philippines

Message

At Mobile Mentor, I coordinated project delivery across professional services and managed services engagements, supporting client onboarding, service transitions, governance setup, and ongoing operations.

I worked with Project Managers, Engineers, Customer Success, Finance, and Operations to coordinate resources and deliverables. I maintained schedules, milestones, dashboards, and delivery trackers in Smartsheet, and prepared updates on project risks, issues, and dependencies.

At Info HOA, I coordinated documentation workflows for architectural and property-related projects, tracking submissions and approvals. I also improved tracking methods and standardized administrative processes to give teams better visibility and consistency.

At Reiz Tech, I supported the PMO Manager with client implementation projects, status reporting, budget tracking, and invoicing coordination. My earlier work at Majorel Inc, Optum, and Amazon included content operations, healthcare support, and quality assurance coordination.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Mobile Mentor

Oct 2024 - Sep 2026 (1 year 11 months)

Coordinated project delivery activities across professional services and Managed Services engagements, supporting client onboarding, service transitions, and governance setup. Worked with Project Managers, Engineers, Customer Success, Finance, and Operations to align resources and track deliverables.

Smartsheet PSA System Administration Project Scheduling Stakeholder Management Issue And Risk Management Document Management Status Reporting Cross functional Coordination

Project Document Specialist

Info HOA

Sep 2022 - Oct 2024 (2 years 1 month)

Coordinated project documentation and administrative workflows for architectural and property-related projects, managing document lifecycle from submissions through approval. Maintained document control systems and served as coordination point between stakeholders.

Document Management Document Control Coordination Process Improvement Stakeholder Communication

Project Coordinator

Reiz Tech

Dec 2022 - Jan 2024 (1 year 1 month)

Supported the PMO Manager in coordinating client implementation projects, overseeing activities, deliverables, and timelines. Coordinated with software engineers and project team members to monitor task progress and prepare status reports.

PMO Support Project Coordination Status Reporting Budget Monitoring Invoicing Recruitment coordination Data Analysis

Content Operation Specialist

Majorel Inc

Dec 2021 - Dec 2022 (1 year)

Managed high-volume operational workflows while maintaining compliance with platform policies and quality standards. Investigated policy-related issues, documented findings, and escalated complex cases to specialized teams.

Operational Workflows Compliance Quality Assurance Process Improvement Reporting

Healthcare Operations Coordinator

Optum

Nov 2020 - Dec 2021 (1 year 1 month)

Assisted patients with inpatient and outpatient healthcare inquiries, helping them navigate services, care options, and insurance information. Handled high-volume inbound inquiries and coordinated appointments, referrals, and follow-up requests.

Healthcare Operations Patient Support Appointment Coordination Case Management HIPAA compliance

Quality Assurance Coordinator

Amazon

Jan 2018 - Oct 2020 (2 years 9 months)

Reviewed recorded customer service calls and evaluated agent performance against quality standards. Analyzed call handling metrics and quality evaluation results to identify performance trends and service gaps.

Quality Assurance Call Monitoring Performance Evaluation Data Analysis Reporting Coaching