Amee AlbaAA
Open to opportunities

Amee Alba

@ameealba

Detail-oriented executive assistant with a passion for exceptional service.

Dominican Republic

What I'm looking for

I am looking for a role that values communication and teamwork, offering opportunities for growth.

I am a motivated Executive Assistant with extensive experience in the outsourcing and offshoring industry. My role at Vixicom LLC has honed my skills in managing executive calendars, scheduling meetings, and coordinating travel, all aimed at enhancing productivity. I pride myself on being a key point of contact, ensuring timely communication and prioritizing responses to meet the needs of the team and clients alike.

Throughout my career, I have consistently demonstrated my ability to thrive in dynamic environments. My experience as a Sales Development Representative at Premier Contact Center allowed me to develop a results-oriented approach, where I successfully managed outreach through CRM tools and maintained a conversion rate of 30%. I believe that effective communication and problem-solving are crucial in delivering exceptional service, and I strive to foster positive relationships with clients and colleagues.

With a degree in Advertisement and certifications in Social Media Management, I possess strong organizational skills and a keen ability to work under pressure. I am passionate about contributing to team success and continuously seek opportunities for professional growth and development.

Experience

Work history, roles, and key accomplishments

VL
Current

Executive Assistant

Vixicom LLC

Jan 2017 - Present (8 years 5 months)

Managed executive calendars, scheduled meetings, and coordinated travel to enhance productivity. Prepared reports and documents while conducting research to support decision-making.

PC

Sales Development Representative

Premier Contact Center

Identified and qualified leads to schedule meetings for the sales team, enhancing outreach efforts. Engaged potential clients via phone and email, assessing needs and introducing services.

SS

Technical Support Advisor

Stream Global Services

Assisted customers with account inquiries, troubleshooting technical issues, and guiding installation processes. Documented interactions in the CRM system and collaborated with technical teams on complex issues.

NE

Customer Support Associate

Nearshore

Assisted clients with loan applications and addressed inquiries about service terms and conditions. Provided support throughout the approval process, ensuring timely communication and issue resolution.

Education

Degrees, certifications, and relevant coursework

Universidad APEC logoUA

Universidad APEC

Degree, Advertisement

Completed a degree program in Advertisement. Focused on core principles of advertising, marketing strategies, and consumer behavior.

Universidad APEC logoUA

Universidad APEC

Certification, Social Media Management

Obtained a certification in Social Media Management. Studied strategies and tools for effective digital marketing and online presence.

Tech stack

Software and tools used professionally

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