Open to opportunities

Amelia Alba

@ameliaalba

Message

Detail-oriented executive assistant skilled in client relations, calendar management, and sales support.

Dominican Republic

Message

What I'm looking for

I seek a role where I can leverage executive support, client relations, and sales skills in a collaborative, growth-oriented team with clear KPIs.

I am a motivated executive assistant with extensive experience in outsourcing/offshoring, customer support, and sales development, thriving in dynamic, deadline-driven environments. I strengthen client relationships, manage executive calendars and travel, prepare reports, and coordinate events while supporting cross-department collaboration to improve workflow.

I have a proven track record in lead generation and technical support—maintaining a 30% conversion rate as an SDR and resolving 85% of technical issues on first contact—along with strong communication, research, and document-preparation skills that consistently meet KPIs.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Vixicom LLC

Jan 2017 - Present (8 years 8 months)

Manage executive calendars, travel, and communications while preparing reports and organizing events to improve executive productivity and meet tight deadlines.

Calendar Management Travel Coordination Report Preparation Event Planning Client Communication Research Prioritization

Sales Development Representative

Premier Contact Center

Generated and qualified leads, maintained a 30% conversion rate and scheduled an average of 15 appointments daily by managing outreach via CRM and optimizing calling strategies.

Lead Generation CRM Cold Calling Data Analysis Appointment Setting Time Management

Customer Support Associate

Nearshore

Supported clients through loan application processes, maintained accurate records, trained new team members, and handled escalations to improve service delivery and meet KPIs.

Customer Support Loan Processing Record keeping Training Product Knowledge KPIs Communication

Technical Support Advisor

Stream Global Services

Resolved technical issues with 85% first-call resolution and 4–6 minute average handling time while documenting cases in CRM and collaborating with technical teams to improve customer experience.